TECHNOLOGY SUPPORT
Tech that just works, for your business and your home
Remote help when something breaks, secure networks that keep client data safe, and websites and portals that make you look as good as your work.
How we keep you connected and protected
Remote tech support
Secure Splashtop screen-share help for slow computers, email, printers, software and updates.
Network security & data protection
Firewalls, antivirus, backups, password managers and safe habits for your team.
Connectivity design & support
Wi-Fi and network design for home offices, storefronts and small offices, set up and supported.
Web design & development
Friendly, mobile-ready WordPress websites, plus hosting, updates and email set-up.
Secure client portals
Give your own customers a safe place to share files, sign documents and pay.
Tech consulting
Choosing software, going paperless, and getting more from the tools you already pay for.
REMOTE HELP, MADE SIMPLE
Back up and running without a house call
1
Tell us what's wrong with the support request form, the chat, a call or an email.
2
Open a secure Splashtop session with a one-time code. You watch everything we do.
3
Problem solved, with a short note on what we fixed and how to avoid it next time.
TECH SUPPORT REQUEST
Request tech support
Tell us what is going on and we will reply within one business day, usually sooner. For urgent problems that stop you from working, call (734) 224-2448. Already on the phone with us? Start a remote session at sos.splashtop.com.
“Most problems can be fixed remotely, often the same day.”
Richard
FOR YOUR BUSINESS
Offices, storefronts & home-based businesses
✓ Secure Wi-Fi with a separate guest network
✓ Backups for your books and client files
✓ Workstation and laptop set-up
✓ Website, domain and business email
✓ Client portal for your customers
FOR YOUR HOME
Individuals & families
✓ Whole-home Wi-Fi without dead spots
✓ Computer tune-ups and virus removal
✓ Protecting accounts from scams and hacks
✓ Printer, phone and smart-device help
✓ Remote help for family members
“Now, Richard keeps our network secure, fast, and completely stable behind the scenes. Whenever a random tech issue does pop up, his remote support is incredibly fast and responsive, allowing him to log in and get us back on track in no time without us ever having to wait for an onsite visit.”
Small business owner
THIS WEEK'S TECH TIP
One quick tech tip, every week
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RJJ TECH TALK
Tech news and tips, in plain English
A monthly newsletter on the tech news that matters to small businesses and families, plus one quick security or tech tip every Wednesday.
IN THE NOVEMBER ISSUE
RJJ Tech Talk: a website security scare, a flood of scam texts, and a quick password fix
✓ What the PHP security flaw means for WordPress websites
✓ How to spot fake messages from “Amazon,” banks and agencies
✓ What not to paste into AI chat tools
✓ Tool of the month: a password manager
Common tech questions
How does remote support work?
Tell us what’s wrong by chat, phone or email. We’ll give you a one-time code to open a secure Splashtop session, and you can watch everything we do. When we’re done, you get a short note on what we fixed and how to avoid it next time.
Is remote support safe?
Yes. Each session uses a one-time code, so we can only connect when you start it, and you see everything on your screen while we work.
Do you help with home computers and Wi-Fi, or just businesses?
Both. We help individuals and families with whole-home Wi-Fi, computer tune-ups and virus removal, protecting accounts from scams, printers, phones and smart devices, and remote help for family members.
Can you build or update my website?
Yes. We design friendly, mobile-ready WordPress websites and can handle hosting, updates and business email set-up.
Can you help keep my business data safe?
Yes. We set up firewalls, antivirus, backups and password managers, and help your team build safe habits. We can also give your customers a secure portal for sharing files, signing documents and paying.
How do I get started?
If something is broken right now, start a remote session. For a bigger project or a full tech check-up, book a free consultation.
HAVE A TECH PROJECT?
Networks, websites, portals or a full tech check-up. Let's talk it through.